| Terms and Conditions |
|
ROLE OF MARIDADI SAFARIS The role of Maridadi Safaris is to design tours, safaris and transfer itineraries to fit the requirements of our customers. In doing so, we may use independent suppliers for the provision of selected services. Whatever the case, we accept responsibility for the proper performance of your contract with us subject to the following booking conditions. 1. RESERVATIONS AND PAYMENT A binding contract between you and Maridadi Safaris exists when we have accepted your booking by signing the safari contract normally sent to the client, and a deposit of 25% of the total cost of the safari/service has been paid by you. The remainder (75%) is payable 60 days before commencement of your services. In both cases a receipt confirming receipt of payment is issued by Maridadi Safaris and is posted to the client either by regular mail or through the Internet. Maridadi Safaris requests that our overseas clients wire the money directly to our bank account in Nairobi whose details shall be provided once you book the safari. We urge our clients to settle all bank transfer charges from their end so that we receive the quoted amount. 2. CANCELLATION (a) BY YOU Maridadi Safaris must be notified of cancellations in writing by e-mail or through post. If notification is received 25 days or less before commencement of your services, a cancellation fee of 25% of the price of these services is payable. If notification is received 7 days or less before commencement the cancellation fee payable is 100% of the price. (b) BY US While doing our utmost to avoid it, we must reserve the right to cancel arrangements. If this should happen (other than due to your default in paying) we will offer the choice of an alternative arrangement (paying or receiving a refund in respect of any price difference) or receiving a full refund of all monies paid. If an arrangement is cancelled because an insufficient number of people have booked a scheduled tour, notification will be given no less than 14 days before commencement of our services. If we are forced to curtail a tour after departure due to circumstances amounting to "Force majeure", we regret we cannot make any refunds or pay any compensation or be responsible for any costs or expenses incurred by you as a result. 3. CHANGES We reserve the right to make changes to your itinerary details and holiday arrangements both before and after your booking is made. Most changes will be minor. If we have to make significant changes to an arrangement, you will be notified at the earliest possible opportunity. In such cases you will have the choice of either accepting the change or booking alternative arrangements (paying or receiving a refund in respect of any price difference) or canceling your holiday or receiving an immediate full refund of all monies paid. 4. FORCE MAJEURE "Force majeure" means those circumstances where the performance of our contract with you is prevented or affected by reasons of war, threat of war, strife, industrial dispute, governmental actions and all similar events beyond our control. In these circumstances, we shall not be liable to pay any compensation or otherwise be responsible for any expenses or losses you might incur where we are forced as a result to cancel, delay, curtail or change your arrangement in any way or where the performance or prompt performance of our contractual obligations is prevented or affected. 5. LIABILITY (a) Quality We accept responsibility should the services which we are contractually obliged to provide prove deficient or of not of a reasonable standard including where this is due to acts and defaults of our employees, agents, suppliers and sub contractors. (b) Death, personal injury or illness. We accept responsibility should you or any member of your client's party suffer death, injury or illness as a result of any failure to perform or improper performance of any part of our contract with you by our employees, agents, suppliers and sub contractors providing they were at the time acting within the course of their employment except where the failure to performance was due to: • their own acts and/or omissions • those of a third party not connected with the provision of your arrangement and which were unforeseeable or unavoidable or an event which either Maridadi Safaris or the supplier of the services in question could not have foreseen or forestalled even with all due care. It is a condition of accepting liability that we receive any claim in writing within 28 days of the end of our services under the contract and, where any payment is made, that you will assign to Maridadi Safaris or our insurers any right you may have to pursue any third parties in relation to the claim and provide us with your full co-operation. (c) Carriers In respect of air, sea, rail carriers, and land vehicles, our liability is in all cases limited as if we were carriers within the appropriate international conventions. Furthermore, all transport is provided subject to the relevant carrier's conditions of carriage, some of which may limit or exclude their liability to you, often in accordance with international conventions. (d) General Please note our responsibilities and obligations apply only in respect of those services, which we agree to arrange or provide on your behalf. We cannot accept any liability for any services, which you arrange on your own. 6. DELAYS All outward or homeward points of departure should be read in relation to the services, which we have been contracted to provide, and not any flight or other travel arrangement which may have been added on. 7. COMPLAINTS Should a problem occur, please advise both Maridadi Safaris and the supplier of the service in questions immediately, as most problems are resolved most easily on the spot. Should you remain dissatisfied, please write to us setting out the complaint in detail within 28 days of the end of our services under the contract. We cannot accept responsibility for any complaints, which are not notified entirely in accordance with this clause.
|
| < Prev | Next > |
|---|